Refund policy
📦 Returns & Refunds Policy – LEDSireland.ie
At ledsireland.ie, we respect your rights under Irish and EU consumer law, including the Consumer Rights Directive. This policy explains how returns, cancellations, and refunds are handled when you shop with us.
🔄 Right to Cancel (Cooling‑Off Period)
As an EU consumer, you have the right to cancel your online purchase within 14 days of receiving your order, without giving any reason.
To exercise this right, you must notify us in writing (email to info@ledsireland.ie) within the 14‑day period.
Once notified, you then have 14 days to return the goods to us.
📦 Conditions for Returns
Items must be returned unused, uninstalled, and in their original packaging.
Products that have been fitted, altered, or damaged by incorrect installation are not eligible for return under the cooling‑off period.
Clothing must be returned unworn, unwashed, and with tags attached.
Non‑returnable items:
Gift cards
Custom or made‑to‑order products
Clearance items (unless faulty)
💡 Faulty or Incorrect Goods
If you receive a product that is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund under Irish consumer law.
Please contact us within 7 days of delivery with details and photos of the issue.
In these cases, we will cover the cost of return shipping.
📦 6 Month Warranty
All LED bulbs, lighting kits, and accessories purchased from LEDS Ireland are covered by a 6 month manufacturer's warranty from the date of purchase.
What's Covered:
- Manufacturing defects
- Faulty components or workmanship
- Products that fail under normal use
What's Not Covered:
- Damage from improper installation
- Physical damage or abuse
- Normal wear and tear
- Products modified or altered after purchase
How to Claim: To make a warranty claim, please contact us with your order number and details of the fault. We will assess the issue and provide a repair, replacement, or refund as appropriate under Irish consumer law.
This warranty is in addition to your statutory rights under Irish and EU consumer protection legislation.
💳 Refunds
Refunds will be processed within 14 days of receiving the returned goods or proof of return shipment.
Refunds are issued to your original payment method.
If goods are returned damaged or not in resalable condition, we may deduct a reasonable amount to cover the loss in value.
🚚 Return Shipping
For cancellations under the 14‑day cooling‑off period, customers are responsible for return shipping costs.
For faulty or incorrect items, ledsireland.ie will cover return shipping.
📩 How to Start a Return
To initiate a return or cancellation, please email info@ledsireland.ie with your order number and reason for return. We will provide instructions on how to send the item back.